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February 24, 2026

Is your heat pump running on its electric backup system when it shouldn’t be?

Learn: why you should know, signs it might be & what to do. What: Under normal circumstances, the backup heater should not be needed. Blatchford homes have an electric backup heater in place in case there’s…

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Find full contact details for Customer Care, Billing, & Emergencies on our Customer Support page.

Customer Care

311 (in Edmonton) or 780-442-5311
TTY Services: 711

6 days a week: 7 am – 7 pm
Sunday & Stat Holidays: Closed

Billing (provided by EPCOR)

In Alberta: 310-4300
Outside of Alberta: 1-800-667-2345

Monday to Friday: 8 am – 7 pm
Saturday: 8 am – 4:30 pm
Sunday & Stat Holidays: Closed

View/pay your EPCOR bill online: epcor.com/myaccount 

General inquiries

blatchfordutility@edmonton.ca

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