My heat pump is locked out or showing an alarm

  • Check for any service interruption notices on our website.
  • Try resetting the heat pump. Refer to the manufacturer’s heat pump manual for instructions specific to the heat pump model.
  • If the heat pump locks out again, contact a qualified service technician (review the sticker attached to the heat pump to find the manufacturer, make and model of the heat pump and then search online to find service technicians with experience working with the equipment).