My energy usage appears to be high

  • Review your thermostat settings—a temperature setback of 2-3°C at night or while occupants are away can help reduce energy usage.
  • Contact a qualified service technician to review your heat pump operation and confirm that the heat pump is operating normally. Confirm that the heat pump control valve closes fully when the heat pump stops running to avoid unnecessary energy use.
  • If you suspect that there is an issue with your energy meter, please contact EPCOR at 310-4300 to request meter testing or click here; if no issues are found, a meter testing fee will apply.